Sample interview questions: How do you handle guest check-in and check-out procedures?
Sample answer:
Guest Check-In Procedures:
- Greet the guest: Welcome the guest warmly and professionally.
- Verify identification: Request valid government-issued identification to verify the reservation and identity.
- Collect payment: Secure the payment for the stay, including room charges, taxes, and incidentals.
- Issue room keys: Provide the guest with room keys and explain the hotel’s amenities.
- Orient the guest: Provide a brief overview of the hotel’s facilities, such as the restaurant, fitness center, and WiFi details.
- Handle special requests: Accommodate reasonable guest requests, such as room preferences or early check-in, within availability.
- Create a memorable first impression: Engage with the guest, address their needs, and strive to make their arrival as smooth and hospitable as possible.
Guest Check-Out Procedures:
- Verify guest identity: Confirm the guest’s identity through their identification or room number.
- Review charges: Present a detailed invoice of charges… Read full answer
Source: https://hireabo.com/job/11_0_17/Hotel%20Administrator