Sample interview questions: Have you ever had to handle a public relations crisis or manage negative publicity for a restaurant? How did you handle it?
Sample answer:
Handled a Public Relations Crisis
During my tenure as Restaurant Manager at “The Savoy,” we encountered a public relations crisis involving a customer’s severe allergic reaction to an undeclared ingredient in a dish.
Immediate Response:
- Ensured the customer’s safety: We promptly provided medical assistance and established communication with their physician.
- Contacted management and legal counsel: We consulted our superiors and external advisors for guidance and support.
Internal Communication:
- Briefed staff: We shared the incident details with all employees, emphasizing the importance of allergen awareness and vigilance.
- Updated kitchen staff: We conducted thorough kitchen reviews to identify the source of the undeclared ingredient and implement corrective measures.
External Communication:
- Issued a public statement: We released a transparent and sincere statement acknowledging the incident, expressing our regret, and outlining the steps taken to prevent future occurrences.
- Reached out to impacted customers: We contacted all customers who had ordered t… Read full answer
Source: https://hireabo.com/job/11_2_10/Restaurant%20Manager