Sample interview questions: How do you handle situations where a customer’s travel insurance policy needs to be canceled due to changes in their travel companion’s travel activities or itinerary?
Sample answer:
Handling Changes in Travel Companion’s Activities or Itinerary
- Establish Communication: Reach out to the customer promptly to understand the situation and gather relevant information.
- Review Policy Terms: Analyze the specific policy provisions related to changes in travel companions or itinerary.
- Explore Options: Discuss possible solutions with the customer, such as:
- Adding or substituting a new companion to the policy
- Modifying the itinerary to align with the companion’s activities
- Provide Clear Guidance: Explain the implications of each option, including any additional fees or adjustments to coverage.
- Facilitate Modifications: If necessary, assist the customer in making the desired changes to the policy.
- Document the Process: Record all communications and actions taken to ensure transparency and accountability.
- Communicate Updates: Keep the custom… Read full answer
Source: https://hireabo.com/job/11_4_10/Travel%20Insurance%20Agent