Sample interview questions: How do you handle customer feedback or requests for customization of pastries?
Sample answer:
Handling Customer Feedback and Customization Requests
- Actively listen to the customer’s feedback. Pay attention to their specific preferences, likes, and dislikes. Use open-ended questions to clarify their needs.
- Acknowledge the customer’s perspective. Let them know that you understand their point of view and appreciate their input. This establishes a positive rapport.
- Evaluate the feasibility of the customization request. Consider the technical aspects, time constraints, and availability of ingredients. If a request is not feasible, provide alternative suggestions.
- Make detailed suggestions. Offer specific recommendations based on your expertise and the customer’s feedback. Clearly explain the ingredients, flavors, and techniques involved.
- Provide clear pricing and timelines. Inform the customer of any additional costs or time required for customization. Be transparent and upfront about the process.
- Confirm the order details. Go over the customized pastry’s specifications, price, and delivery/pickup time to avoid any misunderstandings.
- Go the extra mile. Sometimes, it’s not just abou… Read full answer