Sample interview questions: How do you handle situations where a customer requests a specific wine that is not typically available in the country?
Sample answer:
Handling Customer Requests for Unavailable Wines:
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Acknowledge the request politely: Apologize for the unavailability of the requested wine and empathize with the customer’s disappointment.
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Explore alternative options: Suggest wines that are similar in style, grape variety, or region to the requested wine. Provide detailed descriptions and tasting notes to help the customer make informed choices.
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Consider special orders: If possible, reach out to distributors or importers to determine if the requested wine can be specially ordered. Explain the process and estimated timeline to the customer.
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Explain the availability constraints: Politely inform the customer about the logistical and tariff challenges associated with importing certain wines into the country. Emphasize that the restaurant’s wine list is curated based on availability and customer preferences.
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