Sample interview questions: How do you handle situations where a traveler’s baggage exceeds the weight or size limits set by the airline, leading to additional charges or complications during their trips?
Sample answer:
Handling Excess Baggage Situations:
- Communicate clearly: Inform travelers about airline baggage allowances, including weight and size restrictions, in advance.
- Monitor baggage: Track the weight and dimensions of travelers’ luggage before they arrive at the airport to avoid surprises.
- Offer proactive solutions: Suggest packing strategies to optimize space and avoid excess charges, such as using compression bags or packing cubes.
- Explore alternative options: Consider shipping excess baggage or utilizing luggage storage services at the airport or destination.
- Negotiate with airlines: If possible, engage with airlines to seek concessions or waive additional fees due to extenuating circumstances, such as unavoidable equipment delays.
- Provide prompt assistance: Be available to assist travelers in resolving baggage issues promptly, including filing claims or arranging for alternative transportation.
- Stay updated on airline policies: Monitor indu… Read full answer
Source: https://hireabo.com/job/11_4_12/Corporate%20Travel%20Planner