Sample interview questions: How do you handle feedback and critique from customers or guests? Can you provide an example?
Sample answer:
Handling Feedback and Critique
As a line cook, it’s crucial to handle feedback and critique professionally and constructively. Here’s my approach:
- Acknowledge the Feedback: Actively listen to the feedback and show that you understand the customer’s concerns. Avoid interrupting or making excuses.
- Express Appreciation: Thank the customer for sharing their thoughts, regardless of its nature. This demonstrates a willingness to listen and improve.
- Analyze the Feedback: Objectively evaluate the feedback to determine if it’s valid and within your control. Consider the customer’s perspective and identify any areas for improvement.
- Respond Appropriately: Respond promptly and courteously. If the feedback is positive, express gratitude and appreciation. If it’s negative, apologize for any dissatisfaction and offer a solution or improvement plan.
- Take Action: If necessary, consult with colleagues or supervisors to identify and implement actionable improvements. Follow up with the customer to dem… Read full answer