Sample interview questions: How do you handle situations where a guest requests assistance with arranging spa or wellness services?
Sample answer:
Handling Guest Requests for Spa or Wellness Services
- Acknowledge and greet: Greet the guest warmly and acknowledge their request for assistance.
- Gather details: Ask the guest about their specific preferences for the service they seek (type of massage, facial, etc.) and inquire about any time constraints or special needs.
- Provide options: Present the guest with available options based on their preferences. Clearly explain the services offered, including treatment descriptions and pricing.
- Check availability: Check in real-time for spa availability and inform the guest of the next available appointments. Offer alternative time slots if their preferred time is unavailable.
- Make the reservation: Upon confirmation of the guest’s preference, make the reservation promptly and provide them with a confirmation number or email.
- Provide pre-appointment instructions: Inform the guest of any pre-appointment instructions (e.g., arrival time, required attire).
- Confirm the appointment: Send the guest an email or text message confirmation with the appointment details and instructions.
- Follow up: On the day of the appointment, follow up… Read full answer
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