Sample interview questions: How do you handle last-minute changes or cancellations in group travel itineraries?
Sample answer:
Handling Last-Minute Changes or Cancellations in Group Travel Itineraries
- Maintain open communication channels: Establish clear communication lines with all relevant parties, including group members, suppliers, and internal stakeholders. Ensure prompt responses to inquiries and updates.
- Maximize flexibility: Allow for flexibility within the original itinerary to accommodate potential adjustments. Consider incorporating buffer time, backup plans, and alternate options.
- Negotiate with suppliers: Engage in timely negotiations with suppliers to minimize penalties or surcharges associated with changes or cancellations. Explore refund or credit options if possible.
- Prioritize group interests: Balance the needs of individual group members with the overall group objectives. Communicate changes transparently and address concerns proactively.
- Utilize technology: Leverage group trave… Read full answer
Source: https://hireabo.com/job/11_4_15/Group%20Travel%20Specialist