Sample interview questions: How do you handle situations where a traveler’s baggage is lost or delayed by the airline?
Sample answer:
Handling Lost or Delayed Baggage
Immediate Actions:
- Confirm the lost or delayed baggage with the airline. Obtain a Property Irregularity Report (PIR).
- Notify the traveler immediately. Provide them with the PIR number and estimated delivery time.
- Assist the traveler in filing a claim. Ensure they provide accurate information and documentation.
Follow-up and Monitoring:
- Track the status of the baggage regularly. Keep the traveler updated on progress.
- Contact the airport’s Lost and Found department. Inquire about any potential sightings.
- Coordinate with the traveler to determine compensation. This may include reimbursement for essentials… Read full answer
Source: https://hireabo.com/job/11_4_12/Corporate%20Travel%20Planner