Sample interview questions: Can you share an example of a time when you successfully managed a hotel during a peak season or high-demand period?
Sample answer:
During the bustling summer season, I orchestrated a seamless operation at the grand Majestic Hotel. The occupancy rate soared to an unprecedented 98%, presenting a logistical challenge.
To accommodate the influx, I implemented a meticulous staffing plan, ensuring adequate personnel in all departments. I swiftly repurposed unused meeting spaces into auxiliary guest rooms, increasing capacity without compromising comfort.
Communication was paramount. I established clear expectations with staff and guests, communicating changes in real-time to minimize confusion. I deployed a mobile app for guest services,… Read full answer