Sample interview questions: Can you describe your experience in managing front desk staff during periods of major sports events or competitions in the area?
Sample answer:
- Effectively managed and supervised a team of front desk staff during several major sports events, including the NCAA Final Four, Super Bowl, and World Series.
- Developed and implemented a comprehensive staffing plan that accounted for increased guest arrivals, departures, and inquiries.
- Conducted extensive training sessions for front desk staff on handling high-volume reservations, check-ins, and check-outs, as well as providing exceptional customer service under pressure.
- Implemented a streamlined check-in and check-out process to minimize wait times and maximize guest satisfaction.
- Coordinated closely with the sales and marketing team to promote special event packages and room upgrades.
- Provided proactive assistance to guests with eve… Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager