Sample interview questions: How do you handle pricing and revenue decisions for in-house guests, such as upgrades or additional services?
Sample answer:
Revenue Management Decisions for In-House Upgrades and Services
- Analyze demand patterns and market conditions: Track occupancy, length of stay, and competitive pricing to understand guest preferences and revenue opportunities.
- Set dynamic pricing: Adjust upgrade and service prices based on demand, seasonality, and availability to capture maximum revenue.
- Segment guests: Categorize guests based on their travel purpose, stay preferences, and past behavior to offer targeted upselling opportunities.
- Maximize value perception: Offer bundled packages that combine room upgrade with desired services (e.g., spa treatments, dining credits) to enhance the guest experience and drive higher revenue per guest.
- Provide seamless service: Empower staff to make informed upselling recommendations and deliver exceptional service throughout the guest’… Read full answer