Sample interview questions: How do you ensure that guest services are accessible and accommodating for guests with disabilities?
Sample answer:
- Provide Accessible Accommodations:
- Ensure that guest rooms, public areas, and facilities are wheelchair accessible.
- Offer accessible parking spaces near the hotel entrance.
- Install ramps, elevators, and grab bars where needed.
- Provide accessible bathroom facilities, including roll-in showers and raised toilet seats.
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Offer accessible furniture and amenities, such as lowered beds and adjustable desks.
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Train Staff on Disability Awareness:
- Conduct comprehensive training for all staff members on disability etiquette, communication strategies, and proper assistance techniques.
- Emphasize the importance of treating guests with disabilities with dignity and respect.
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Encourage staff to be proactive in identifying and addressing the needs of guests with disabilities.
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Offer Assistive Devices:
- Provide wheelchairs, scooters, and other assistive devices for guests who need them.
- Offer adapted utensils, plates, and other dining aids for guests with limited mobility or dexterity.
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Make available visual and auditory aids, such as visual fire alarms and closed-captioned TVs.
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Communicate Effectively:
- Use clear and concise language when communicating with guests with disabilities.
- Be patient and allow guests to communicate i… Read full answer
Source: https://hireabo.com/job/11_0_7/Guest%20Services%20Manager