Sample interview questions: How do you handle situations where guests request assistance with arranging or attending local events or conferences?
Sample answer:
- Enhance Guest Service Knowledge:
- Familiarize yourself with the upcoming local events, conferences, and attractions.
-
Research and maintain up-to-date information on ticket availability, event schedules, and venue details.
-
Active Listening and Understanding:
- Listen attentively to the guest’s requests and preferences for the event or conference.
-
Understand their specific requirements, including the type of event, number of attendees, budget, dietary restrictions, and any special needs.
-
Information and Guidance:
- Provide detailed information about the requested event or conference, including its location, date, time, and other relevant details.
-
Offer guidance on transportation options, parking facilities, and local attractions near the venue.
-
Personalized Recommendations:
- Recommend suitable events or conferences based on the guest’s interests and preferences.
-
Suggest additional activities or attractions that may complement their visit.
-
Reservation and Ticketing Assistance:
- Assist guests in making reservations for events or conferences through the hotel’s concierge or ticketing services.
-
Offer assistance with purchasing tickets, including online booking or providing information on physical ticket outlets.
Read full answer
Source: https://hireabo.com/job/11_0_7/Guest%20Services%20Manager