Sample interview questions: Can you explain the process of coordinating guest requests for laundry or dry cleaning services?
Sample answer:
- Receive Guest Request:
- Promptly acknowledge the guest’s request for laundry or dry cleaning services.
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Listen attentively to their specific needs, including the type of items, desired turnaround time, and any stains or special instructions.
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Provide Information:
- Inform the guest about the hotel’s laundry and dry cleaning services, including available options, pricing, and estimated completion times.
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Clearly explain any policies or restrictions regarding the services.
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Fill Out Service Request Form:
- Complete the necessary laundry or dry cleaning service request form accurately, including the guest’s name, room number, items to be cleaned, and any special requests.
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Ensure the form is properly signed and dated by the guest or a designated hotel staff member.
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Collect and Package Items:
- Collect the items from the guest’s room or a designated drop-off location.
- Carefully inspect the items, noting any stains, tears, or special handling requirements.
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Package the items appropriately to protect them during the cleaning process.
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Coordinate with Housekeeping or External Vendor:
- If the hotel offers in-house laundry services, communicate the guest request and service details to the housek… Read full answer