Sample interview questions: Can you provide an example of a time when you successfully resolved a guest’s noise or disturbance complaint?
Sample answer:
During my tenure as a Con concierge at the Grand Excelsior Hotel, I efficiently resolved a noise complaint from a guest, Mrs. Dubois, who was disturbed by excessive noise from the room next door.
Upon receiving her complaint, I immediately contacted the guest responsible for the noise. After acknowledging the disturbance, they promptly lowered the volume of their music. However, the noise persisted, indicating a potential underlying issue.
To address the situation discreetly, I discreetly inquired with the housekeeping staff about any maintenance concerns in the adjoining room. They informed me of a faulty air conditioning unit that was creating a loud buzzing sound.
I swiftly contacted the maintenance team and arranged for an immediate repair. While the repair was underway, I reassured Mrs. Dubois that we were taking the matter seriously and provided her with complimentary earplugs for her comfort.
Once the air conditioning unit was fixed… Read full answer