Sample interview questions: Can you describe a time when you had to handle a guest’s request for a specific type of room accessibility or accommodation?
Sample answer:
Handling a Guest’s Request for Specific Accessibility
As a concierge at the Grand Excelsior Hotel, I encountered a situation where a guest requested a room with specific accessibility features. The guest, who used a wheelchair, required a room with a roll-in shower, accessible bathroom, and widened doorways.
Understanding the Guest’s Needs:
I actively listened to the guest’s needs and asked clarifying questions to ensure a thorough understanding. I empathized with their situation and conveyed my willingness to accommodate their request.
Exploring Availability:
I promptly checked the hotel’s inventory and identified several rooms that met the guest’s accessibility requirements. I provided the guest with detailed information about each room, including the amenities and location.