Sample interview questions: Can you provide an example of a time when you successfully resolved a guest’s request for a specific type of room due to a disability or mobility issue?
Sample answer:
During my tenure as a concierge at the Grand Excelsior Hotel, I encountered a request from a guest with limited mobility who required a wheelchair-accessible room. As the hotel was fully booked for the requested dates, I promptly initiated a thorough search of nearby establishments. I reached out to several partner hotels and finally secured an accessible room at a comparable property within walking distance. I personally escorte… Read full answer