Sample interview questions: Can you provide an example of a time when you had to handle a dispute or disagreement between staff members during a banquet event?
Sample answer:
As Banquet Manager at the esteemed Grand Ballroom, I encountered a dispute during a highly anticipated wedding reception. The head chef and lead server engaged in a heated disagreement over the timing of the main course service.
To mitigate the situation, I swiftly initiated a private meeting with both parties. I listened attentively to their perspectives, emphasizing the importance of maintaining a positive and professional atmosphere. I reminded them of the shared goal of ensuring a seamless and memorable event for the guests.
Through active listening, empathy, and a collaborative approach, I facilitated a resolution that aligned with the… Read full answer