Sample interview questions: Can you share any examples of how you have successfully upsold room upgrades or additional services during the reservation process?
Sample answer:
- Using Upselling Techniques:
- Offering room upgrades with amenities like a better view, larger space, or access to exclusive lounges.
- Promoting higher-floor rooms with scenic views or proximity to hotel amenities.
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Suggesting connecting rooms for families or groups traveling together.
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Highlighting Value-Added Services:
- Emphasizing the benefits of room upgrades, such as complimentary breakfast, access to the executive lounge, or priority check-in/ checkout.
- Promoting the hotel’s loyalty program and its advantages, like room discounts, free upgrades, and exclusive amenities.
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Offering packages that include additional services like spa treatments, dining credits, or airport transfers.
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Personalizing the Experience:
- Reviewing guest preferences and offering upgrades or services that align with their needs.
- Providing information about special events or activities happening during the guest’s stay and suggesting room up… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager