Sample interview questions: Can you explain your approach to managing reservations for guests with pets or other special considerations?
Sample answer:
As a Reservations Manager, my approach to managing reservations for guests with pets or other special considerations is to ensure that all guests have a pleasant and comfortable stay while taking into account their specific needs.
First and foremost, I understand the importance of creating a welcoming environment for guests with pets. To accommodate them, I work closely with the hotel staff to allocate pet-friendly rooms and ensure that these rooms are well-maintained and cleaned to meet the highest standards of sanitation. Additionally, I keep a record of these pet-friendly rooms in our reservation system to easily identify and assign them to guests with pets.
To streamline the reservation process for guests with special considerations, I maintain a comprehensive database of guest preferences and requirements. This database includes details such as allergies, dietary restrictions, mobility issues, or any other specific needs that guests may have. By proactively capturing this information, I can anticipate and cater to their needs even before they arrive at the hotel.
Furthermore, I ensure effective communication with guests prior to their arrival. This involves reaching out to guests with pets or special considerations to confirm their requirements, offer any necessary assistance, and provide information… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager