Sample interview questions: Can you provide an example of a time when you successfully handled a last-minute change or request from a client regarding catering or event planning in a hotel?
Sample answer:
During the preparations for a high-profile wedding reception at our hotel, the bride and groom unexpectedly requested a last-minute change in the menu. They wanted to incorporate a traditional family recipe that held sentimental value for them. Despite the tight schedule, our culinary team sprang into action. The head chef promptly reviewed the recipe, assessed the availability of ingredients, and devised a plan to accommodate the request.
To ensure the smooth execution of this change, we held an impromptu meeting with the kitchen staff, briefed them about the new dish, and assigned specific tasks to each member. We also communicated closely with the bride and groom to understand their preferences and expectations.
On the day of the event, our team worked tirelessly to prepare the traditional dish alongside the original menu items. The kitchen staff demonstrated remarkable flexibility and attention to detail, ensuring that the new dish was not only delicious but also beautifully presented. The bride and groom, along with their guests, were delighted with the outcome.
This experience reinforced the importance of adaptability and teamwork in the hospitality industry. By handling the last-minute change with professionalism and efficiency, we were able to deliver an exceptional dining experience that exceeded the client’s expectations and left a lasting positive impression.
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