Sample interview questions: Can you provide an example of a time when you successfully managed a technology integration or automation project within the rooms division department?
Sample answer:
Sure, here is an example of a time when I successfully managed a technology integration or automation project within the rooms division department:
At my previous hotel, we implemented a new mobile check-in system. This system allowed guests to check in to their rooms using their mobile phones. The project was a success because:
* We were able to reduce check-in times by 50%.
* We improved guest satisfaction by providing a more convenient check-in process.
* We increased staff efficiency by freeing up staff to focus on other tasks.
I managed this project by working closely with the IT department and the vendors. I also developed a training program for the staff on how to use the new system. I was able to… Read full answer
Source: https://hireabo.com/job/11_0_14/Rooms%20Division%20Manager