Sample interview questions: How do you handle situations where a guest requests assistance with arranging transportation for guests attending trade shows or industry conferences?
Sample answer:
In situations where a guest requests assistance with arranging transportation for guests attending trade shows or industry conferences, as an Assistant Hotel Manager, I would take the following steps to handle the request effectively:
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Active listening: I would attentively listen to the guest’s transportation requirements, including the number of guests, pickup and drop-off locations, preferred mode of transportation, and any specific timing needs. This would allow me to understand their needs clearly and ensure accurate assistance.
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Offer a range of options: Based on the guest’s preferences and budget, I would provide a variety of transportation options such as shuttle services, private cars, taxis, or even public transportation. By offering a range of choices, I can accommodate different guest preferences and ensure they have suitable transportation for their needs.
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Research and negotiate: As an Assistant Hotel Manager, it is essential to stay updated on local transportation services and providers. I would conduct thorough research to identify reliable transportation companies that cater to trade shows or industry conferences. Negotiating competitive rates and special packages with these providers would be part of my responsibility to ensure the best value for our guests.
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Provide recommendations: If the guest is unsure about the available transporta… Read full answer
Source: https://hireabo.com/job/11_0_15/Assistant%20Hotel%20Manager