Sample interview questions: How do you handle situations where a guest requests assistance with obtaining tickets or reservations for local attractions?
Sample answer:
Strategies for Handling Requests for Assistance with Tickets and Reservations:
- Acknowledge the guest’s request: Empathize with their needs and let them know that you understand the importance of their experience.
- Gather information: Inquire about the specific attractions and dates they wish to attend. Determine if they require transportation or dining arrangements.
- Check availability: Contact the attractions or service providers directly to confirm availability and pricing. Provide the guest with accurate and timely information.
- Offer options: Present the guest with various options that align with their preferences and budget. Explain the benefits and drawbacks of each option to empower their decision-making.
- Make reservations: Process the reservations promptly and confirm the details with the guest. Provide a clear itinerary and instructions for redemption.
- Provide additional assistance: Offer to assist… Read full answer
Source: https://hireabo.com/job/11_0_17/Hotel%20Administrator