Sample interview questions: Can you provide an example of a time when you had to handle a situation where a tour group member required assistance due to a natural disaster or crisis?
Sample answer:
During the 2019 Australian bushfires, our tour group encountered a rapidly approaching blaze while en route to a national park.
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Immediate Response: I swiftly assessed the situation, prioritizing the safety of the group. I instructed them to evacuate the bus and seek shelter in a nearby building.
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Communication and Coordination: I established clear lines of communication with local authorities, keeping the group informed of updates and evacuation routes. I also contacted the tour operator to coordinate emergency assistance.
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Assistance and Support: I provided assistance to affected group members, including first aid, emotional support, and assistance with contacting family members. I arranged for temporary accommodation and transportation to a safe location…. Read full answer
Source: https://hireabo.com/job/11_1_4/Tourism%20Coordinator