Sample interview questions: Can you provide examples of any customer loyalty or reward programs you have implemented for repeat sightseeing tour participants?
Sample answer:
- Free or Discounted Tours:
- Reward repeat participants with complimentary or discounted tickets for future tours.
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Offer recurring customers a set number of free tours after a certain number of bookings.
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Loyalty Points Program:
- Introduce a loyalty points system where customers earn points for each tour they take.
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Allow customers to accumulate points to redeem for free tours, souvenirs, or discounts on future bookings.
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Membership Cards:
- Create a membership card program that provides exclusive benefits to frequent tour participants.
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Offer discounts, priority access, and personalized tour experiences to cardholders.
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Tiered Rewards:
- Implement a tiered loyalty program with different levels (e.g., bronze, silver, gold) based on the number of tours taken.
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Reward customers with progressively better benefits and perks as they move up the tiers.
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Birthday or Anniversary Surprises:
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Send birthday or anniversary greeting cards along with special discount codes or free tour vouchers. Read full answer
Source: https://hireabo.com/job/11_1_6/Sightseeing%20Tour%20Manager