Sample interview questions: Can you share an example of a time when you went above and beyond to exceed visitor expectations?
Sample answer:
One example of a time when I went above and beyond to exceed visitor expectations was during my tenure at a luxury resort in a popular tourist destination. A couple had booked a honeymoon package with us and had high expectations for their stay. Upon their arrival, I personally greeted them and ensured they felt welcome and special from the moment they stepped foot on the property.
To create a truly memorable experience, I took the time to understand their preferences and interests. I discovered that the couple had a passion for adventure and wanted to explore the local culture. Leveraging my knowledge of the destination, I curated a personalized itinerary for them, including unique experiences and hidden gems that they wouldn’t find in a regular tourist guide.
In addition to the itinerary, I surprised them with a romantic candlelit dinner on the beach, complete with a specially crafted menu tailored to their tastes. I also arranged for a private tour guide who accompanied them throughout their stay, sharing fascinating stories and insights about the local heritage and traditions.
To further enhance their experience, I ensured that their room was adorned with personalized welcome amenities, such as a bottle of champagne, fresh flowers, and a handwritten note congratulating them on their marriage. I also made sure they had access to exclusive services, such as priority reservations at the resort’s spa and restaurants.
Throughout their stay, I regularly checked in with the couple to ensure their satisfaction and to address any additional requests or needs they may have had. By being attentive and proactive, I was able to resolve any issues promptly and ensure their overall happiness.
At the end of their stay, the couple expressed their gratitude for the exceptional experience they had. They mentioned that it surpassed their expect… Read full answer
Source: https://hireabo.com/job/11_1_17/Visitor%20Experience%20Specialist