Sample interview questions: Can you share an example of a time when you had to handle a visitor-related issue that required involvement from legal or compliance teams?
Sample answer:
In my role as a Visitor Experience Specialist in the tourism industry, I have encountered various visitor-related issues that required involvement from legal or compliance teams. One particular instance that comes to mind involved a visitor who sustained an injury during an organized tour.
During this incident, a visitor tripped and fell while participating in a guided hiking excursion. As the Visitor Experience Specialist, it was my responsibility to ensure that the visitor received immediate medical attention and appropriate care. Following the incident, it became clear that the visitor’s injury was severe and required ongoing medical treatment.
In such instances, it is essential to involve legal or compliance teams to ensure that all necessary protocols are followed and to protect the interests of both the visitor and the tourism organization. As a Visitor Experience Specialist, I immediately contacted the legal department to inform them about the incident and seek their guidance.
The legal team played a crucial role in managing the situation. They advised me on the appropriate steps to take, including documenting all relevant details surrounding the incident, gathering witness statements, and ensuring that the visitor was provided with all necessary information regarding their rights and potential compensation.
Additionally, the compliance team was involved to review the incident in terms of whether the tour operator a… Read full answer
Source: https://hireabo.com/job/11_1_17/Visitor%20Experience%20Specialist