Sample interview questions: Can you explain your approach to creating and maintaining a positive working relationship with front-of-house staff?
Sample answer:
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Foster Open Communication: Establish a culture of open communication where both front-of-house and back-of-house staff feel comfortable sharing ideas, concerns, and feedback. Regular meetings, daily briefings, and an open-door policy can facilitate this.
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Mutual Respect: Promote mutual respect between the two teams by emphasizing the importance of each other’s roles in the success of the restaurant. Highlight that the front-of-house staff is the face of the restaurant and the back-of-house staff ensures the quality of the food.
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Cross-Training: Encourage cross-training opportunities to provide both teams with a better understanding of each other’s responsibilities. This can foster empathy and appreciation for the challenges faced by both sides.
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Joint Problem-Solving: Approach challenges and problems as a united team. Encourage the front-of-house and back-of-house staff to collaborate in finding solutions rather than pointing fingers. This collaborative approach strengthens the relationship and builds trust.
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Regular Feedback: Implement a system for regular feedback where both teams can provide constructive criticism and suggestions to each other. This can be done through fee… Read full answer