Sample interview questions: Have you ever had to deal with special requests or dietary restrictions during a high-pressure service? How did you handle it?
Sample answer:
Have you ever had to deal with special requests or restrictions during a high-service? How did you handle it?
Yes, I have encountered numerous special requests and dietary restrictions during high-service periods. Here are some examples and how I effectively handled each situation:
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Gluten Intolerance: During a busy lunch rush, a customer approached me with a gluten intolerance and requested a specific dish to be modified. I promptly consulted with the kitchen team to determine which ingredients could be substituted and cross-checked for potential allergens. I then prepared a customized version of the dish, ensuring it met the customer’s dietary needs without compromising the flavor profile.
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Vegetarian Option: A large group of patrons entered the restaurant during a peak dinner service, one of whom was a strict vegetarian. I swiftly checked the menu for vegetarian-friendly options and offered suggestions that aligned with the customer’s preferences. I also engaged with the kitchen to prepare a special side dish that catered to the vegetarian’s requirements.
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Food Allergy: A customer informed me of a severe peanut allergy during a high-volume breakfast service. I immediately alerted the kitchen and imp… Read full answer