Sample interview questions: How do you handle last-minute changes or special requests from clients?
Sample answer:
- Stay Calm and Composed:
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Maintain a level head and a professional demeanor, reassuring the client that you are taking their request seriously.
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Listen and Clarify:
- Give the client your full attention, actively listening to their needs and preferences.
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Rephrase their request to ensure that you have a clear understanding of what they want.
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Assess Feasibility:
- Evaluate the feasibility of the request within the constraints of time, availability of ingredients, and kitchen capacity.
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Communicate any potential challenges or limitations to the client in a transparent manner.
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Offer Alternatives:
- If the original request is not feasible, present the client with practical and suitable alternatives that align with their vision.
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Provide clear explanations and recommendations to help them make an informed decision.
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Adjust Menu and Timeline:
- Collaborate with the kitchen team to modify the menu or adjust the timeline to accommodate the changes.
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Ensure that the revised plan is realistic, maintains food quality, and adheres to a… Read full answer