Sample interview questions: Can you provide examples of successful upselling or cross-selling strategies you have implemented?
Sample answer:
- Appetizer and Dessert Pairing:
- Offer complementary appetizer and dessert pairings to enhance the dining experience.
- Train servers to suggest these pairings when taking orders, emphasizing how they complement the main course.
-
Create visually appealing displays to showcase the pairings, attracting customers’ attention.
-
Beverage Upgrades:
- Introduce a premium beverage list with higher-end options like craft beers, fine wines, and signature cocktails.
- Train servers to actively suggest these upgrades, highlighting their unique flavors and pairings with the menu items.
-
Implement suggestive selling techniques by placing premium beverages prominently on the menu and using descriptive language.
-
Side Dish Recommendations:
- Create a selection of premium side dishes that complement the main courses.
- Train servers to recommend these side dishes, emphasizing their unique flavors and textures.
-
Implement suggestive selling techniques by describing the side dishes in detail and offering samples when appropriate.
-
Wine Pairing Menus:
- Develop wine pairing menus that match specific dishes or courses.
- Train servers to explain the nuances of each wine and its pairing with the dish, creating a memorable dining experience.
-
Offer wine pairing recommendations on the menu… Read full answer