Sample interview questions: Can you describe a time when you had to handle a client dispute during a catering event and how you resolved it?
Sample answer:
During a bustling corporate gala, I encountered a disgruntled client who expressed dissatisfaction with the entrée’s seasoning. Despite having conducted multiple pre-event tastings, the client claimed that the dish’s flavor profile departed drastically from the agreed-upon specifications.
Recognizing the potential impact on the client’s experience and the event’s reputation, I approached the situation with empathy and professionalism. While acknowledging the client’s concerns, I reiterated the steps we had taken to ensure the dish met their preferences, including the rigorous tasting process. To mitigate the issue, I promptly offered to have the dish adjusted subtly to enhance the seasoning without altering its core … Read full answer