Sample interview questions: Can you describe a time when you had to handle a client dissatisfaction issue during a catering event and how you resolved it?
Sample answer:
Handling a Client Dissatisfaction Issue at a Catering Event
The Scenario:
During a high-profile corporate event, one of the clients noticed that the main course served at their table was not cooked to their liking. They expressed dissatisfaction and requested immediate assistance.
My Approach:
-
Prompt Response: I was informed about the issue and immediately rushed to the client’s table to address the situation personally.
-
Empathetic Listening: I actively listened to the client’s concerns, empathized with their situation, and assured them that the matter would be resolved promptly.
-
Assessment of the Issue: I inspected the dish and acknowledged the valid point raised by the client. I apologized for the inconvenience caused and promised to rectify the situation.
-
Immediate Corrective Action: I personally supervised the preparation of a new dish according to the client’s preferences. I ensured that it was cooked to perfection and presented in an impeccable manner.
-
Personal Delivery and Apology: I personally delivered the new dish to the client’s table, along with a sincere apology for the initial error. I thanked them for their patience and understanding.
-
Ongoing Monitoring: Throughout the event, I discreetly kept an eye on the client’s table to ensure they were satisfied with the replacement dish and the overall service.
-
Follow-Up with the Client: After the event, I personally reached out to the client to express my sincere regret for the initial issue and inquired about their overall experience. I assured them of our commitment to delivering exceptional service and welcomed their feedback for continuous improvem… Read full answer