Sample interview questions: Can you describe a time when you had to handle a conflict between different guest groups during a holiday catering event and how you resolved it?
Sample answer:
During a bustling holiday catering event, I encountered a clash between two guest groups. Group A, a corporate team, was celebrating a successful year while Group B, a group of neighbors, was hosting their annual holiday gathering.
Upon arrival, Group B expressed concerns that the music volume from Group A’s DJ was disrupting their intimate gathering. I approached both groups, actively listening to their perspectives. I acknowledged Group B’s discomfort and their need for a more subdued atmosphere. Simultaneously, I recognized Group A’s desire to celebrate with enthusiasm.
To resolve the conflict, I suggested a compromise: Group A’s DJ would lower the music volume during specific hours to accommodate Group B’s needs. I also offered to allocate a separate area for Group B with a quieter musical ambiance.
To ensure everyone’s satisfaction, I made regular check-ins with both gr… Read full answer