Sample interview questions: How do you handle situations where a customer requests a specific wine that is not on the restaurant’s wine list?
Sample answer:
- Acknowledge the Customer’s Request:
- Listen attentively to the customer’s preferences and the specific wine they are looking for.
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Show empathy and understanding for their desire to have that particular wine.
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Check the Restaurant’s Inventory:
- Discreetly check if the requested wine is available in the restaurant’s cellar or storeroom.
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If the wine is available, inform the customer and proceed with serving it.
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Offer Suitable Alternatives:
- If the requested wine is not available, provide the customer with a list of similar wines that are available on the wine list.
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Explain the characteristics and flavor profiles of the alternative wines to help the customer make an informed choice.
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Educate the Customer:
- Take the opportunity to educate the customer about the restaurant’s wine selection and the reasons behind the choices made.
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Share your knowledge and insights about the different wines available, their origins, and their pairings with food.
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Personalize the Experience:
- If possible, make an effort to source the requested wine from a local wine shop or distributor.
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This shows your dedication to customer satisfaction and willingness to go the extra mile. Read full answer