Sample interview questions: How do you handle situations where a customer requests a ticket refund due to a sudden political unrest or security threat at their travel destination?
Sample answer:
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Acknowledge and empathize: Begin by acknowledging the customer’s concern and expressing empathy for their situation.
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Review policies: Check the refund policies of the airline or travel agency to determine if a refund is allowed in cases of political unrest or security threats.
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Explain the policy: Clearly explain the policy to the customer, including any conditions or restrictions.
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Offer alternatives: If a refund is not possible, explore alternative options such as rescheduling the flight, changing the destination, or providing a travel voucher.
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Document the request: Thoroughly document the customer’s request, including the reason for the … Read full answer