Sample interview questions: Have you ever had to deal with a food recall or product quality issue? How did you manage it?
Sample answer:
-
Acknowledge the Issue Promptly:
-
As soon as you become aware of a food recall or product quality issue, acknowledge it immediately.
- Communicate the information to your team and customers transparently.
-
Express empathy and concern for those affected.
-
Conduct a Thorough Investigation:
-
Collaborate with suppliers, manufacturers, and relevant authorities to determine the root cause of the issue.
- Collect all necessary data, including product samples, invoices, and traceability information.
-
Document your findings meticulously.
-
Prioritize Customer Safety:
-
Take immediate action to remove the affected products from your menu and inventory.
- Notify customers who may have purchased the recalled or defective products.
-
Offer replacements, refunds, or alternative options to affected customers.
-
Communicate Effectively:
-
Develop a clear and concise communication plan to inform stakeholders about the situation.
- Use multiple channels to reach customers, such as social media, email, and in-person communication.
-
Be proactive in answering questions and addressing concerns.
-
Cooperate with Regulatory Authorities:
-
Comply fully with all regulatory requirements and guidelines related to the food recall.
- Maintain open communication with local health departments and food safety agencies.
-
Provide them with accurate and timely information to facilitate their investigation and resolution efforts.
-
Read full answer Source: https://hireabo.com/job/11_2_10/Restaurant%20Manager