Sample interview questions: Can you provide an example of a time when you had to handle a client’s missed or delayed bus connection during a custom tour?
Sample answer:
- Acknowledge the client’s situation: “I understand you missed your bus connection, and I apologize for the inconvenience.”
- Assess the situation: “Let me check the bus schedule and see what options are available for you.”
- Provide alternative arrangements: “We have a bus leaving in an hour that you can take. Alternatively, we can arrange a private transfer for you at an additional cost.”
- Communicate clearly: “The next bus leaves from the same location at [time]. Please be there 15 minutes early to ensure you have enough time to board.”
- Follow up: “I will send you a confirmation email with the details of your new bus departure time. I will also check in with you later to ma… Read full answer
Source: https://hireabo.com/job/11_4_14/Custom%20Tour%20Planner