Sample interview questions: Have you ever had to deal with difficult clients? How did you handle the situation?
Sample answer:
“Absolutely! I’ve learned how to manage difficult clients and their requests, by understanding their needs and exceeding their wants. Here’s a specific example of how I recently improved the client experience:
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I recently worked with a client who had a demanding request. They wanted a high-profile keynote for their conference, despite their tight budget and the short notice period.
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Understanding their perspective, I discussed their goals and priorities, then walked them through various options, presented a customized plan and laid out a payment schedule.
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I also followed up with a clear and timely update, kept them informed throughout the process.
In the end, I successfully book… Read full answer