Can you provide an example of a time when you had to handle a situation involving a guest with limited English proficiency?

Sample interview questions: Can you provide an example of a time when you had to handle a situation involving a guest with limited English proficiency?

Sample answer:

  • Acknowledge the Language Barrier: Politely acknowledge the guest’s limited English proficiency to put them at ease.

  • Use Body Language and Visual Cues: Utilize non-verbal communication such as gestures, facial expressions, and pointing to convey information.

  • Speak Slowly and Clearly: Enunciate words clearly and speak at a slower pace to ensure comprehension.

  • Use Simple Language: Avoid jargon, technical terms, and idioms. Opt for straightforward and easy-to-understand language.

  • Use Visual Aids: Employ maps, brochures, diagrams, or property guides to visually illustrate information.

  • Offer Written Communication: Provide written materials such as translated information sheets, menus, or… Read full answer

    Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager

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