Sample interview questions: Have you ever had to deal with a customer complaint regarding food quality or taste? How did you handle it?
Sample answer:
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Acknowledge the complaint: Begin by empathizing with the customer. Listen attentively to their concerns and acknowledge that you understand their dissatisfaction. This shows that you value their feedback and are taking their complaint seriously.
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Apologize sincerely: Even if you believe the complaint is unfounded, apologize for the inconvenience the customer experienced. A sincere apology can go a long way in diffusing anger and frustration.
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Investigate the complaint: Once you have acknowledged and apologized, take steps to investigate the complaint. This may involve speaking with the chef, checking the ingredients, or reviewing the cooking process. The goal is to determine what went wrong and how to prevent it from happening again.
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Offer a solution: Once you have investigated the complaint, offer a solution to the customer. This could involve a refund, a replacement meal, a free dessert, or a discount on a future meal. The solution should be fair and reasonable, and it should address the customer’s concerns.
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Follow up with the customer: After you have resolved the complaint, follow up with the customer… Read full answer