Sample interview questions: How do you handle situations where a customer’s preferred seat or flight is not available?
Sample answer:
- Acknowledge and empathize with the customer’s disappointment:
“I understand your disappointment, [customer’s name]. I know how frustrating it can be when your preferred seat or flight is not available.”
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Provide alternative options:
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Check for availability on other flights or alternate airlines.
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Explore the possibility of upgrading to a different seat category (if applicable).
*Suggest flying to a nearby airport and providing ground transportation to their final destination. -
Be proactive in searching for solutions:
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Use your expertise to find creative solutions that meet the customer’s needs.
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Be willing to go the extra mile to accommodate their requests.
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