How do you handle situations where a customer’s preferred seat or flight is not available?

Sample interview questions: How do you handle situations where a customer’s preferred seat or flight is not available?

Sample answer:

  • Acknowledge and empathize with the customer’s disappointment:

“I understand your disappointment, [customer’s name]. I know how frustrating it can be when your preferred seat or flight is not available.”

  • Provide alternative options:

  • Check for availability on other flights or alternate airlines.

  • Explore the possibility of upgrading to a different seat category (if applicable).
    *Suggest flying to a nearby airport and providing ground transportation to their final destination.

  • Be proactive in searching for solutions:

  • Use your expertise to find creative solutions that meet the customer’s needs.

  • Be willing to go the extra mile to accommodate their requests.

  • Read full answer

    Source: https://hireabo.com/job/11_4_19/Ticketing%20Agent

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