Sample interview questions: How do you handle situations where a guest requests assistance with arranging sightseeing tours or excursions?
Sample answer:
- Be knowledgeable about local attractions and activities. Familiarize yourself with the most popular tourist destinations in your area, as well as any hidden gems that you think guests might enjoy. Be able to provide accurate information about these attractions, including hours of operation, admission fees, and directions.
- Partner with local tour operators. Develop relationships with reputable tour operators in your area and ensure that you are well versed in their offerings, including types of tours, prices, and availability. This will allow you to make recommendations with confidence and answer any questions that guests may have.
- Listen to the guest’s needs. When a guest approaches you with a request for assistance in arranging a sightseeing tour or excursion, take the time to listen to their needs and preferences. Ask questions to determine what type of experience they are looking for, such as whether they prefer a guided tour, a self-guided tour, or a combination of both.
- Provide personalized recommendations. Based on the guest’s needs and preferences, provide personalized recommendations for sightseeing tours and excursions. Be sure to consider the guest’s budget, time constraints, and interests. Offer a variety of options to choose from, and be prepared to answer any questions the guest may have.
- Book the tour or excursion for the guest. Once the guest has chosen a sightseeing tour o… Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager