Sample interview questions: Can you provide an example of a time when you successfully upsold rooms or additional services to guests?
Sample answer:
- Example of a successful room upsell:
During the check-in process, I noticed that a guest was traveling with a large group. I suggested upgrading them to a suite, which would provide them with more space and privacy. I emphasized the suite’s amenities, such as a separate living area, a dining table, and a kitchenette. The guest was delighted with the upgrade and thanked me for the suggestion.
- Example of a successful upsell of additional services:
I learned that a guest was planning a romantic getaway for their anniversary. I suggested adding a couples massage to their stay. I highlighted the massage’s benefits, such as relaxation and stress relief. I also mentioned that the massage would be a perfect way to celebrate their special occasion. The guest was excited about the idea and booked the massage.
Tips for successfully upselling rooms and additional services:
- Be genuine and sincere: Guests can tell when y… Read full answer
Source: https://hireabo.com/job/11_0_14/Rooms%20Division%20Manager