Sample interview questions: How do you handle situations where a customer’s travel insurance policy needs to be adjusted due to changes in their travel companion’s travel budget or expenses?
Sample answer:
-
Communicate clearly and empathetically. Acknowledge the customer’s situation and express understanding of their financial constraints.
-
Review the customer’s existing policy. Determine if there are any options for adjusting the coverage, such as reducing the coverage amount or removing specific benefits.
-
Explore alternative insurance options. If the existing policy cannot be adjusted to fit the customer’s budget, consider offering alternative insurance options that provide similar protection at a lower cost.
-
Inform the customer of any potential risks. Explain any potential consequences of reducing or removing coverage, such as reduced financial protection in case of an emergency.
-
Help the customer make an informed decision. Guide the customer in evaluating their options and making a decision that best meets their needs and budget… Read full answer
Source: https://hireabo.com/job/11_4_10/Travel%20Insurance%20Agent