Sample interview questions: How do you handle situations where a traveler’s flight is overbooked or the airline changes their seat assignment without prior notice?
Sample answer:
- Communicate with the traveler immediately: Inform them of the situation and offer alternative flight arrangements or assist with rebooking.
- Contact the airline: Inquire about the reason for the overbooking or seat assignment change and advocate for the traveler’s preferred seating.
- Explore compensation options: Negotiate with the airline for compensation such as upgrades, vouchers, or compensation for expenses incurred due to the change.
- Provide clear instructions: Guide the traveler through the necessary steps to rebook, including any changes to their itinerary or boarding passes.
- Assist with ground transportation: If necessary, arrange alternate transportation options to ensure the traveler reaches their destination on time and without inconvenience.
- Monitor the situation: Stay in constant communication with the traveler and keep them updated on any changes or developments.
- Resolve any disputes: If a dispute arises with the airline, represent the trave… Read full answer
Source: https://hireabo.com/job/11_4_12/Corporate%20Travel%20Planner